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FAQs
Every question we are asked often enough to be worth writing down, grouped by what it is actually about. Where an honest answer is “it depends on your car”, that is what you will find here rather than a number invented to look decisive.
18 questions across 6 topics.
5 questions
What actually happens on the day, from the technician arriving to the checklist you are left with.
3 questions
Getting a slot, changing one, and what sits between sending a request and having it confirmed.
2 questions
How a figure is arrived at, when you see it, and when anything is charged.
1 question
The cars we are equipped for, and how we tell you before a job rather than after arriving.
5 questions
Diagnosis, parts, records, and the work we hand over instead of improvising on a driveway.
2 questions
Where we go, how that gets decided, and what happens when a car stops somewhere inconvenient.
Still not answered
The quickest route, and the easiest one for describing a noise or a symptom in your own words. Send a voice note if that is simpler than typing it.
Better when the question needs a conversation - whether a job can be done at your address, or what a diagnosis is likely to involve before you commit to it.
For anything with detail behind it, or when you would rather have the answer in writing. It reaches the same team as the other two routes.
Asking costs nothing and commits you to nothing. If the honest answer is that the job belongs in a workshop rather than on your driveway, that is what you will be told - see what each service covers for where that line sits.
Pick the service, tell us about the car and choose a window. An advisor confirms the slot before a technician is dispatched, and nothing is charged when you send the request.
Submitting a booking request costs nothing and charges nothing. An advisor confirms your slot before a technician is dispatched.
