Question 1

How does doorstep car service actually work?

Accepted Answer

You book a service, an address and a time window. We confirm the slot, and a technician arrives with the tools, fluids and diagnostic equipment matched to your vehicle from your booking details. The car is inspected first, you approve an itemised estimate, the work is carried out where the car is parked, and you receive a written checklist at handover. You need to be present at the start and the end, but not in between.

Question 2

Which cars do you service?

Accepted Answer

Most mainstream and premium passenger vehicles - Toyota, Honda, Suzuki, KIA, Hyundai, Changan, MG, Nissan, Daihatsu, Haval and European brands including BMW, Mercedes-Benz and Audi. Some models need manufacturer-specific tooling or software, so tell us the make, model and year when booking and we will confirm before accepting the job rather than after arriving.

Question 3

How long does a service take?

Accepted Answer

A routine oil and filter service is usually 30 to 50 minutes. A full periodic service with inspection runs 60 to 150 minutes. Diagnostics take 45 to 90 minutes depending on how quickly the fault reveals itself, and a full detail can run several hours. Every service page lists a typical range, and the advisor gives you a realistic window for your specific car when the booking is confirmed.

Question 4

Do you provide proper computer diagnostics?

Accepted Answer

Yes. Technicians carry scan tools that read all accessible modules, not just the engine ECU, and capture live data and freeze-frame information. Importantly, the code is where we start rather than where we finish - the circuit or component is tested before anything is recommended, because a code names a symptom rather than a culprit.

Question 5

Can you really service my car at my home?

Accepted Answer

For most routine work, yes. We need a flat, reasonably accessible parking space with room to work around the car - a driveway, a house frontage, a basement bay or a marked space at your office all work. Covered parking is ideal, especially for detailing. If the location turns out to be unworkable, the advisor will discuss alternatives rather than attempt the job in unsafe conditions.

Question 6

What if my car needs work you cannot do at my address?

Accepted Answer

Some jobs genuinely need a lift, a press or a spray booth - head gaskets, timing chains, disc skimming, wheel alignment and refinishing among them. When the diagnosis points there, we tell you clearly at that point, explain what the job involves, and help coordinate it. We would rather lose the job than improvise a repair that needs proper equipment.

Question 7

How is pricing calculated?

Accepted Answer

Each package carries a per-visit price that covers the labour and the checks that package lists. Parts, oils and filters depend on the vehicle - its engine, the oil grade it takes and what it actually needs - so those are quoted separately and itemised on your estimate before any work starts. If the inspection uncovers something outside the package scope, we stop and call you before continuing. Nothing is added to an invoice that you did not approve first.

Question 8

Do you provide a warranty on the work?

Accepted Answer

Warranty terms are confirmed in writing on your job card before work begins, so you know exactly what is covered for the specific job and parts involved. We deliberately do not advertise a blanket warranty period, because coverage properly depends on the part fitted and the work carried out.

Question 9

Which areas do you cover?

Accepted Answer

Coverage is being confirmed zone by zone as the technician network is built out, and we would rather tell you honestly than list areas we cannot reliably reach. Enter your area on the service areas page or mention it when you book, and we will confirm availability before accepting your slot.

Question 10

How do I book?

Accepted Answer

Three ways: the online booking form, which takes about two minutes and asks for your car, the service and your address; a WhatsApp message, if you would rather describe the problem in your own words; or a phone call, if you want to talk it through with an advisor first. All three reach the same team.

Question 11

What payment methods do you accept?

Accepted Answer

Accepted payment methods are confirmed when your booking is finalised. Payment is taken after the work is complete and you are satisfied with it - nothing is charged when you submit a booking request.

Question 12

Can I reschedule or cancel a booking?

Accepted Answer

Yes. Contact the advisor handling your booking as early as you reasonably can so the slot can be reassigned. Submitting a booking request does not charge you anything, so cancelling before the technician is dispatched costs you nothing.

Question 13

What parts do you use?

Accepted Answer

Parts are sourced from established suppliers and matched to your vehicle's specification. The technician shows you the part and its packaging before it goes on the car, and leaves the removed part out for you to inspect. Where there is a genuine choice between part options at different price points, you are told about it before it is fitted rather than after.

Question 14

Do I need to be there for the whole service?

Accepted Answer

Only at the start, to hand over the car and confirm the scope, and at the end for the handover. In between you can carry on with your day. If something needs a decision, the technician calls you rather than making the call for you.

Question 15

What happens to used oil and old parts?

Accepted Answer

Used oil is drained into a sealed container and taken away by the technician - nothing is poured away or left behind. Old batteries go for recycling. Replaced parts are shown to you first and then removed, unless you would like to keep them.

Question 16

Can you service more than one car at the same address?

Accepted Answer

Yes, and it is a sensible way to use a single visit - families and offices do this regularly. Mention it when you book so the right amount of time and the correct parts for each vehicle are allocated.

Question 17

Do you handle emergency breakdowns?

Accepted Answer

We offer roadside assistance with on-scene diagnosis rather than a blind jump start. Response times depend on your location and which technicians are free, so we tell you the realistic wait on the call rather than quoting a number we cannot stand behind. If the car should not be driven, we will say so and help arrange recovery.

Question 18

Will I get a record of the work for resale?

Accepted Answer

Yes. Every visit produces a structured checklist recording what was inspected, what was measured and what was replaced, with photographs of anything flagged. Over a few services that becomes a genuine service history, which is one of the few things a serious buyer will actually pay more for.

Straight answers, before you book

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